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Technology Decisions Magazine, September 2002
Robert Regis Hyle
The first release of Castek’s Insure3 Claims
solution has been delivered, but at least for one early customer,
it’s a long road between release and implementation. National
Grange Mutual (NGM), a New Hampshire-based P&C insurer, is
one of two carriers implementing the product (the other chooses
to remain unidentified), and Steve Canty, senior vice president
of claims, says the implementation process will take approximately
15 months. With a year of development already behind them, wouldn’t
a packaged solution have been better? “There are definitely
some good products out there, but we had decided to reorganize
the processes in our claims organization,” Canty says. “We
worked closely with Castek to develop this. It was a much better
opportunity for us to get what we wanted. [Castek] had the software
knowledge, and we had the claims knowledge.”
Insure3 Claims is a claims management system that
supports the entire claims lifecycle, from first notice of loss
to assignment, adjudication, settlement, and recovery. Insure3
Claims uses a Java 2 Enterprise Edition platform. A JSP-based,
thin-client user interface makes it accessible through a Web browser.
The component-based architecture and design provides flexibility
and scalability by using Enterprise JavaBeans. The system is also
portable across multiple platforms.
One of NGM’s goals with this project was to reduce cycle
time for claims. The carrier increased efficiency by getting away
from regional offices receiving first notices and having all losses
reported to a centralized adjuster center. Canty says this removed
a tremendous amount of duplication and created a more consistent
approach to the claims. The Insure3 Claims solution
will route the less severe cases to one group of adjusters, while
the customer-sensitive and high-severity claims will go to another
set of adjusters. “We are working on an automatic assignment
process that allows us to build a profile on our own adjusters,”
says Canty.
Toronto-based Castek is looking to integrate Insure3
Claims into its Insure3 Policy system later this year
as part of its Insure3 suite of products.
This article orginally appeared in the September 2002
issue of Technology
Decisions Magazine. Reprinted by Permission.
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